Refund and Return Policy

Refund and Return Policy – Wellio LLC

At Wellio LLC, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident in every purchase. If for any reason you’re not completely satisfied, we’re here to help with a straightforward and hassle-free return and refund process.

Our Policy

We offer a 30-day return policy from the date of purchase. If you’re unhappy with your order, you may return eligible items for a refund or exchange. Please review the details below to ensure a smooth return process.

Eligibility for Returns and Refunds

To be eligible for a return or refund:

  1. The item must be unused, unopened, and in its original packaging.
  2. The return must be requested within 30 days of the purchase date.
  3. Proof of purchase (order number or receipt) is required.

Note: Certain items, such as perishable goods or personalized products, may not be eligible for return. Please contact us if you have questions about a specific product.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at 1 (307) 395-9100 or admin@welliolife.com to initiate your return. Please provide your order number and the reason for the return.
  2. Pack Your Item: Securely pack the item in its original packaging, including any accessories or documentation.
  3. Ship Your Return: Send the item to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed to the original payment method within 5-10 business days.
  • You will receive a confirmation email once the refund has been issued.

Note: Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

If you received a defective or incorrect item, we’ll gladly replace it at no additional cost. Please contact us to arrange an exchange.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or used products.
  • Perishable goods (e.g., certain supplements or vitamins).
  • Items damaged due to misuse or improper handling.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We’ll work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

Questions or Concerns?

If you have any questions about our Refund and Return Policy, don’t hesitate to reach out. Our team is here to assist you and ensure your experience with Wellio LLC is positive.

Contact Us:

Wellio LLC
Health. Beauty. Wellness. Your journey starts here.